Technical Issues

Technical Issues

Occasionally you may experience a technical problem with this site. We are constantly working to ensure that WebCT runs smoothly, however if you do have a problem there are members of staff who can help.

For an academic problem - i.e. a task which you don't understand or a resource you can't find - you can contact your tutor.

Most of the documents which we link to in these materials are saved in formats which can be understood by the default software on most computers. Occasionally we have linked to Microsoft PowerPoint presentations or Microsoft Word documents because students have requested them in this format rather than as pdf files. If you do not have Microsoft Office on your computer, a reliable and free alternative is Open Office - which can be downloaded from

General System Requirements

To access our online materials from home or any other off-campus site you will need to have the following:

  • A computer with Internet access and, preferably, broadband speed connectivity
  • One of the following web browsers
    • Internet Explorer 7.+
    • Firefox 2.+
    • Safari 3.+
  • Your web browser needs to have the following extensions/plug-ins installed:
    • Adobe Flash Player
    • Adobe Acrobat Reader
    • Java Runtime Environment
  • To access some materials you will need
    • Microsoft PowerPoint and Word
    • OR, OpenOffice Impress and Writer

For these software requirements to run comfortably you will need:

Microsoft Windows:

  • Windows XP, Windows 2003, Windows Vista
  • 256 Mbytes RAM (512 MB RAM recommended)
  • 1024 x 768 or higher resolution with at least 256 colours

Mac OS X:

  • Mac OS X 10.4 (Tiger) or higher
  • Intel Processor
  • 512 Mbytes RAM
  • 1024 x 768 or higher resolution with 16.7 Million colours